Employment Opportunities

Available Positions

We are striving to preserve this amazing place we call home through the work taking place in our building and out in the field. That means building an empowered team. Learn more about our values and work towards greater inclusion, diversity, equity, and accessibility in our current statement and action plan.

The San Diego Natural History Museum is an Equal Opportunity Employer. Are you looking for volunteer opportunities instead? View our current needs.

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

Major Responsibilities:
  • Follow Museum and Department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Follow appropriate procedures for serving alcohol. (T.I.P.S., L.E.A.D., ServSafe)
  • Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
  • Other duties as assigned.
QUALIFICATIONS:
  • 2+ years of restaurant bartending experience and/or banquet bartending experience preferred.
  • Must possess valid food handler card or willing to get in first (30) days of employment.
  • Strong math aptitude.
  • Comfortable dealing with a wide array of guests and customer service situations.
  • Must be T.I.P.S, L.E.A.D., ServSafe certified or willing to get in first (30) days of employment.
  • If hired a (Live Scan) background check will be required.
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.


Position pays $16/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.
This is a part-time/as-needed position. 

Please send resume and cover letter to events@sdnhm.orgNo phone calls or drop-ins please.

 

The San Diego Natural History Museum is looking for a passionate mission supporting and natural history loving individual to be our Building Maintenance and Safety Technician II. This a full-time position, eligible for benefits and will report to and work with the Facilities Supervisor. The Building Maintenance and Safety Tech’s responsibilities include assisting with the daily general maintenance and upkeep of the approximate 150,000 sq. ft. facility that is located in Balboa Park, as well as a warehouse facility located in Chula Vista, CA. Issues may range from performing maintenance work at the warehouse to troubleshooting and performing general carpentry, plumbing, or electrical repairs at the Museum. The Building Maintenance and Safety Tech must exhibit outstanding customer service and professionalism in all interactions with Museum staff, visitors, guests, and contractors. Teamwork and excellent communication are critical to this position’s success.

Areas of responsibilities include:

  • Perform daily, weekly, monthly, and annual activities that involve routine maintenance and repairs of the Museum and warehouse areas. This includes assisting the Facilities Supervisor in creating and maintaining a punch list of activities to gauge work being completed and items needing attention.
  • Perform preventive maintenance and basic repairs on plumbing and electrical systems.
  • Routine cleaning and painting of all equipment and surrounding areas relating to equipment and equipment rooms, and common staff and public spaces. Coordinate assistance when needed with other departments.
  • Perform routine “handyman” work and carpentry.
  • Perform general cleaning of Museum-owned fleet vehicles, as well as responsible for arranging scheduled maintenance and repairs of vehicles.
  • Perform routine cleaning projects such as carpet cleaning, floor waxing, power washing outdoor areas, and weeding outdoor planters.
  • Work with Facilities Supervisor in managing waste and recyclers.
  • Manage internal service requests related to building operations via the Museum’s ticket order system in a timely manner.
  • Assist Facilities Supervisor in maintaining and logging HVAC, Generator, and Mechanical, Electrical and Plumbing (MEP) equipment.
  • Develop and maintain positive relations with Museum staff, contractors, and sub-contractors through prompt and courteous response to work order requests.
  • Maintain computerized or manual equipment logs that detail preventive work performed.
  • Order stock and inventory of parts and supplies, as needed.
  • Maintain professional appearance and manner at all times while in the complex.
  • Assist Facilities Supervisor in managing budget for building operations.
  • Manage potential direct reports in the future.
  • Occasionally, may need to be available by cell phone, during non-working hours in case of building emergencies.
  • Perform other relevant duties as assigned by Facilities Supervisor, Senior Director of Operations, or COO.

Qualifications and requirements:

  • Minimum 5 years of direct “hands-on” experience in the general maintenance and repairs of a commercial building, which includes plumbing, carpentry, and electrical.
  • HVAC Mechanical, Electrical, and Plumbing technical school training or equivalent experience is a plus.
  • Experience managing staff is a plus.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Outlook, Word and Excel.
  • Proficient in email, calendar, and text message applications on iPhone or Android devices.
  • Great Customer Service attitude.
  • Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
  • Must be team oriented and a problem solver.
  • Able to travel between buildings as needed.
  • Have dependable transportation with a valid/current CA driver’s license.
  • Proficient or bilingual in Spanish is a plus.
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

Evening, weekend, and holiday availability may be required.

This is a full-time, regular position with benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

This position pays $20.00/hour.

No phone calls or drop-ins, please.

Job Type: Full-time

Pay: $20.00 per hour

As CFO/COO of the San Diego Natural History Museum, you will lead finance, operations, and administrative departments for one of San Diego’s most popular and beloved museums.  Overseeing visitor services, building facilities, accounting, HR, IT/AV, retail, and food and beverage, the CFO/COO heads up a dynamic and talented team.  If you love a diverse portfolio this is an ideal position.   

You will be joining a convivial and dedicated team, and will help shape strategic direction, growth, and financial stability of the Museum.  We seek a candidate with exceptional inter-personal skills and a collaborative management style that will facilitate interactions with colleagues and external entities. As a member of executive management team, you will report directly to the President and CEO, and work directly with the Board of Directors, including the Finance, Audit and Investment Committees.  

A successful candidate will have both a strategic and hands-on approach to finance, accounting, and operations, be adept at analysis, business planning, forecasting, and be committed to the Museum’s mission.   

Responsibilities Include:  
Finance 
  • Oversee cash flow planning and ensure availability of funds as needed.  
  • Oversee cash, investment, and asset management.  
  • Oversee financing strategies and activities, as well as banking relationships.  
  • Develop and utilize forward-looking, financial analyses to provide insight into the organization’s operations and business plans. 
Planning, Policy and Donor Relations 
  • Coordinate the development and monitoring of budgets.  
  • Develop financial business plans and forecasts.  
  • Participate in corporate policy development as a member of the senior management team.  
  • Engage the finance committee of the board of directors to develop short-, medium-, and long-term financial plans and projections.  
  • Represent the company to financial partners, including financial institutions, donors, foundation executives, auditors, public officials, etc.  
  • Remain up to date on nonprofit audit best practices and state and federal law regarding nonprofit operations. 
Accounting and Administration 
  • Oversee the accounting department to ensure proper maintenance of all accounting systems and function; the Museum’s finance staff.  
  • Ensure maintenance of appropriate internal controls and financial procedures.  
  • Ensure timeliness, accuracy, and usefulness of financial and management reporting for federal and state funders, foundations and the Museum’s board of directors; oversee the preparation and communication of monthly and annual financial statements.  
  • Ensure timely and accurate accounts receivable transactions for museum business ventures. 
  • Coordinate audits and proper filing of tax returns.  
  • Ensure legal and regulatory compliance regarding all financial functions.  
  • Ensure excellent customer service and strong communication between accounting, staff, vendors and clients 
Building Operations and Support Functions 
  • Oversee the operations of building support staff and security functions to ensure safety and comfort of visitors, employees and collections.  
  • Oversee capital improvement projects and prepare capital budgets. 
  • Pursue energy savings projects where applicable to Museum operations 
  • Oversee operation of information technology function and develop priorities regarding investments in IT infrastructure and cybersecurity 
  • Oversee Museum’s human relations function to ensure compliance with Museum’s employee manual and all state and federal employment laws.  
  • Manage the Museum’s insurance and legal needs. 
Management 
  • Participate in museum management and supervises, coach and mentor staff to achieve departmental and museum success 
  • Work effectively with peers on Executive Management team to anticipate and solve problems, and create sound Museum policies 
  • Actively communicate with staff inside and outside division to ensure that they have the tools, training and direction needed to be effective in their jobs.  Provide feedback, and model respectful and collegial behavior.  
Inclusion, Diversity, Equity and Accessibility  
  • Incorporate principles of IDEA into all departments, including hiring, management of staff and volunteers, and activities for the public 
  • Promote IDEA in all Museum interactions 

Qualifications  
  • Demonstrated experience in financial management and accounting  
  • Demonstrated experience with audit, legal compliance, and budget development  
  • Demonstrated experience with organization development, human resources management experience  
  • Demonstrated experience with general management and customer service skills  
  • Proven effectiveness managing others, empowering them to make decisions  
  • Technologically savvy, with experience overseeing information technology staff and/or vendors  
  • Demonstrated experience in effectively communicating key data, including presentations to senior management, the board, or other outside partners/influencers/clients  
  • Demonstrated experience developing budget forecasts and multi-year operating budgets  
  • Demonstrated experience seeing beyond the numbers, identifying trends and new possibilities  
  • Nonprofit background preferable  
  • Knowledge of relevant local, state, and federal laws and regulations  
  • Experience with overseeing building infrastructure and operations  
  • Minimum BA, a CPA and/or MBA preferable  
Personal Characteristics  
  • Excellent interpersonal and team skills, extremely collegial  
  • Outstanding communication skills, written and oral  
  • Demonstrated resourcefulness and good judgment  
  • Leads by example  
  • Values diversity of thought, backgrounds, and perspectives  
  • Ability to multi-task while maintaining vigilant attention to details  
  • Integrity and ethics beyond reproach  
  • Constantly looking to apply best practices  
  • Willingness to jump in where needed  

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 

Compensation  

Salary range 160k - 170K plus a competitive benefits packet. 

Please submit resume and cover letter including salary expectation to hr@sdnhm.org. No phone calls or drop-ins, please.  

 

ORGANIZATIONAL BACKGROUND

The San Diego Society of Natural History was founded in 1874 by a handful of citizen-naturalists and is the oldest scientific institution in southern California, and the third oldest west of the Mississippi.

The Mission of the San Diego Natural History Museum is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.

The Museum has a collection of more than 8 million research specimens and conducts research in the areas of paleontology, entomology, herpetology, ornithology, mammalogy and botany. We provide educational opportunities to over 100,000 children each year and close to 400,000 people visit our exhibitions each year. The Museum operates an onsite gift shop and a café offering bar services, and also has over 700 active volunteers who serve in our research and education programs.

The Museum is located in historic Balboa Park and houses over 8,500 square feet of exhibition space and a 300-seat giant-screen theater.

The San Diego Natural History Museum strives to provide a stellar experience for our visitors, volunteers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the supervision of the Controller, the Contract Billing and A/R Administrator is responsible for full cycle accounts receivable, ensuring that client invoices are correct, accurate, and delivered to the client in a timely manner and managing the collection aspect of accounts receivable. Other accounting duties include account reconciliations and maintaining financial reports, records, and general ledgers.

GENERAL RESPONSIBILITIES:
  • Review client contracts to understand all necessary information, including billing and payment terms
  • Create client invoices and track outstanding receivables
  • Collection of past due client balances
  • Enter and maintain client contract details and create billing schedules in Sage Intacct accounting software
  • Ensure all invoices are up to client standards
  • Prepare, review, and post journal entries and reconcile general ledger accounts
  • Responsible for analyzing transactions, explaining variances, preparing schedules, completing reconciliations and providing support for annual financial audit and budgets
  • Assist with implementing and managing new automated systems and related data
  • Prepare monthly financial reports for museum managers and work with managers on budgeting and cost management
  • Assist Controller with daily, monthly, and year-end operations of the accounting department and provide accounting support for other job duties as assigned
CANDIDATE PROFILE:
  • Bachelor Degree in accounting from four-year College or University or equivalent work experience
  • Minimum of three years of accounts receivable experience
  • Passionate about providing an excellent customer service experience to clients
  • Knowledge of Sage Intacct and automated expense management systems a distinguishing factor
  • Strong general ledger experience, with excellent knowledge of Generally Accepted Accounting Procedures (GAAP)
  • Superior attention to detail and ability to insure compliance with internal policies and procedures
  • Strong written and oral communication skills

 

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to mshvodian@sdnhm.orgNO PHONE CALLS, NO DROP INS, and NO RECRUITERS please.

Pay: Annual Salary Range: $60,000 - $64,000 based on experience

This is a full-time, regular position with benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

The Exequiel Ezcurra Director of Conservation Biology (DCB) at the San Diego Natural History Museum (Nat/Museum) is a newly created, endowed position intended to transform the Museum’s ability to have direct conservation impacts in our mission region of Southern California and Baja California. The DCB will play a leadership role in using an evidence-based, scientific approach to conduct research, inspire, and steer the conservation strategies of the Nat. As part of the Museum’s Biodiversity Research Center of the Californias, the DCB will work with its curators to strategically integrate collections-based research into the Museum’s conservation portfolio and actively collaborate with the region’s conservation biologists in both Southern California and Baja California. The DCB is expected to have their own research program that generates data to inform conservation efforts and lead to direct conservation actions. In addition to serving as the intellectual leader of our conservation research strategy, the DCB will serve as the Museum’s face for conservation and environmental justice. In this capacity, the DCB will act as a strong representative of the Museum within the local, regional, and global conservation communities. The DCB should be a skilled and creative science communicator, generating and co-creating conservation-inspired outreach, and functioning as a content expert for internal and external stakeholders.

We seek a creative, engaged researcher to holistically approach our region’s conservation needs, set priorities, and engage the Museum’s community throughout our mission area and beyond. Ideal candidates should be actively publishing scientists with a Ph.D. and have a record of applying conservation science and human dimensions of conservation to on-the-ground conservation efforts. Candidates with experience in collaborative efforts are preferred.  The DCB is expected to engage the Museum’s various research departments to focus multi-disciplinary datasets to address conservation challenges. As such, candidates with experience in data synthesis, project management, and use of community science platforms are desired. Through the Museum’s education programs and exhibitions, as well our publications and social media outlets, the DCB is expected to promote a conservation ethos rooted in environmental justice and centered on the scientific work generated by our staff and conservation partners. This leadership role requires a successful track record of securing external funding, superb communication skills, team building, and a passion for biodiversity and its protection. As the Exequiel Ezcurra Director of Conservation Biology, you will report directly to the Vice President of Science and Conservation. Depending on experience, starting salary will range from $63,000 to $85,000 with a benefits package included.

About the Museum’s Conservation Programs: The Nat has a long history of conservation actions, from petitioning for the creation of Torrey Pines State Reserve to documenting our region’s rich biodiversity. Binational expeditions, 100-year resurveys, and multi-disciplinary rapid assessments have drawn focus to diverse areas needing protection and documented the changes we’ve seen over our nearly 150 year-long history. Species-specific conservation research has discovered lost plant species presumed extinct, returned extirpated frogs to southern California, removed invasive species from sensitive habitats, and provided detailed insights into habitat use and development. Our biodiversity collections and their associated data are shared through numerous portals and receive millions of queries per year, contributing to our understanding of plant and animal communities across time, including our many Atlas programs (e.g., sdplantatlas.org, herpatlas.sdnhm.org) that bring focus to our important regional biodiversity.

Required Knowledge, Skills, and Abilities
  • A doctorate (Ph.D.) in biology, conservation, environmental studies, or geography (or similar field) from an accredited university degree program;
  • Leadership skills to inspire and steer the conservation research strategy at the Museum;
  • A self-generated research program that includes the full lifecycle of the scientific process, and demonstrated results in the form of peer-reviewed articles and other published works;
  • Organizational skills to guide and support the Museum’s research departments to integrate collections-based research into conservation actions;
  • Demonstrated success in garnering external funding;
  • Organizing and/or participating in collaborative programs to demonstrate the ability to holistically interact with researchers, science communicators, land managers, educators, and the general public;
  • Communication skills across diverse platforms, including public speaking and experience communicating science to audiences of various skill levels;
  • Demonstrated commitment to social diversity and ability to effectively work with a diverse range of people;
  • Two years of experience working in a conservation field, but recent graduates with demonstrable experience will be considered;
  • Experience garnering consensus from diverse internal and external stakeholders: builds and maintains relationships, distills and shares pertinent information, and collaboratively problem solves;
  • Research and conservation experience in the Museum’s mission region of Southern California and Baja California, or similar experience from other regions of the world (please explicitly call-out and link the relevance of experience from outside of our region);
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
  • Bilingual in English/Spanish is a plus.

This is a full-time, regular position with benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Applications should be received by February 1st, 2022

Applicants should submit a CV and cover letter that highlights your relevant experience and accomplishments, as well as the transferable skills you would bring to Human Resources (igarcia@sdnhm.org). Please include a writing sample of both professional and popular level writing.

Love nature? Then you’re going to love The Nat.  

The San Diego Natural History Museum is seeking a Director of Development who will raise funds to support our mission to preserve nature and biodiversity in this amazing place we call home.  

The Director of Development is focused on expanding philanthropic revenue and deepening donor relationships.  Responsibilities include managing a portfolio of 85-100 individual donors and overseeing the annual fund, membership, and Leadership Circles programs. The position reports to the VP of Advancement and is an integral member of the development team.

Your Day-to-Day Work 
Individual Fundraising (75%)
  • Manages a portfolio (85-100) of individual donors and prospects.
  • Develops identification, cultivation, solicitation and stewardship strategies for new and current donors and prospects.
  • Plans and implements customized cultivation and stewardship activities for portfolio, including reporting, meetings, tours, and other appropriate activities.
  • Writes LOIs, grant proposals, cover letters, prepares budgets, and compiles requested information to create complete solicitation packages.
  • Thanks donors in personal, thoughtful, and creative ways.
  • Writes and manages monthly major gift donor stewardship email. 
  • Tracks organizational funding priorities and keeps current on Museum strategic priorities and departmental programs.
  • Strategizes with the Museum CEO and the development team to determine fundraising and stewardship strategies for prospective and current donors.
  • Sends timely contact reports and gift alerts to Museum team.
  • Plans stewardship events (in partnership with the events team).
  • Creates donor recognition opportunities.
  • Active participant in all special projects and campaigns.
  • Perform other duties and participates in special projects as needed.
  • Through research and best practices, identify, cultivate and solicit individuals for general operating support, program support and planned giving.
Manages Leadership Circles, Membership and Annual Fund Programs (25%)
  • Manages the Leadership Circles individual giving program.
  • Develops and writes Leadership Circles materials, including stewardship and solicitation pieces.
  • Manages the Membership Manager and the Stewardship/Annual Fund Coordinator positions.
  • Ensures programs budgetary goals- both revenue and expenses.  
  • Directs individual prospect research efforts, including vendor and contractor relationships.

What You Bring  
You love talking to people and presenting philanthropic opportunities. You are results-oriented with excellent writing and management skills. You are a self-starter and a team player with energy, enthusiasm, and flexibility. You love to find new ways to engage and connect with people and stimulate their curiosity.
  • Bachelor’s degree preferred.
  • 3-5 years professional nonprofit fundraising experience, with experience soliciting current and prospective major gifts.
  • Experience with annual fund and membership programs.
  • Background in managing staff.
  • Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
  • Demonstrated ability to resolve problems.
  • Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
  • Ability to work well independently and within a team environment.
  • Demonstrated organizational and time management skills.
  • Ability to complete projects accurately and completely within deadlines.
  • Experience with Microsoft Word, Excel, Outlook is required.
  • Experience with Raiser’s Edge, Altru or other constituent records management database systems is preferred.
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

This is a full-time, exempt position with benefits such as health insurance, vacation, sick-time, 14 paid holidays, free admission into all of Balboa Park’s museums, and more. Salary is $75-85,000 commensurate with experience. This position is required to work on site in Balboa Park no less than three days per week, with the option to work remotely two days per week. 

Applicants should send a resume, cover letter, and three writing samples to ebates@sdnhm.org by January 15, 2022.  

A little more about us.  

The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic plan, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation. sdnat.org

Directs and oversees all aspects of the organization's food, beverage and merchandise planning and service as they pertain to the Museum’s café and bar services. Duties include menu planning and costs, preparation and presentation of food and drinks, caterer relationships, adherence to quality and safety standards, ordering, vendor preference, and management of food, beverage and merchandise inventory. Helps identify marketing opportunities to promote food and beverage products. Provides input for strategic decisions that affect the functional area of responsibility. Builds and monitors budgets. Capable of resolving issues arising from operations and requiring coordination with other departments.

Salary Range: $70K to $80K – based on experience

Weekly Schedule: Friday – Tuesday (subject to change as needed)

Roles and responsibilities:
  • Responsible for the preparation, monitoring and reporting of the annual budget, revenue goals (short-term and long-term) and the expenses for the Food and Beverage department. Take corrective actions that may be needed.
  • Directly responsible for managing food cost, beverage cost, merchandise cost and labor cost. Monitors market conditions that impact menu offerings, business volume, and profitability.
  • Executes inventory control and calculation for monthly analysis and reconciliation. Identifies opportunities to control food and beverage costs and other expenses. Works closely with the CFO/COO and Accounting department on policies and procedures and the monthly inventory processes.
  • Collaborates with Café staff in the creation of menus to entice a variety of appetites including café patrons and internal private events while incorporating a menu pricing structure that will support the bottom-line goals.
  • Directs ordering quantities, timing of orders, receiving, invoice settlement and accuracy, storage temperatures and areas. Continually researches vendor and caterer possibilities, pricing, service, and evaluates vendor relationships to the benefit of the facility.
  • Directs and organizes the Café’s retail merchandise and e-commerce operations to maximize profitability. Analyzes financial data and develops strategies around pricing, merchandising and promotions. Working closely with the Marketing department, manages merchandise and creates product lists, identifying roll-outs and phase-outs of products.
  • Work with local and state inspectors (e.g., Department of Environmental Health and ABC) to ensure all food safety measures are met. Ensures compliance for the safe and legal service of alcoholic beverages.
  • Creates and implements all policies and procedures for the Food & Beverage department including compliance of organizational standards relating to quality of products and services for the Café and Bar Services.
  • Performs detailed evaluation of all F&B equipment to ensure all items are in working order for all F&B functions.
  • Approves points of sale and schedules for F&B department.
  • Responsible for interviewing, hiring, training, coaching, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
  • Ensure all facilities and staff are in compliance with all health, safety, and training regulations.
  • Other duties as assigned.
Additional Duties & Responsibilities:
  • Primary duty is management and leadership, however may be required to fill in as a Café Attendant, Kitchen Staff, Bartender, Barback, Dishwasher, etc. to relieve/back-up staff during peak periods or when short staffed.
  • Implements and supports all Museum initiatives and programs requested by management.
  • Works with other Museum departments to ensure exemplary customer service and adherence to policies and procedures.
  • Maintains knowledge of other Museum and industry trends.

 

Qualifications and Requirements:
  • Bachelor’s degree in food service/hospitality management preferred. A minimum of 7 years of progressive responsibility in food and beverage industry required.
  • A minimum of 5 years of personnel management, preferably in a restaurant/hospitality/service industry.
  • Advanced knowledge required of wines, distilled spirits, malted beverages, and service skills for high quality beverage service, modern buffet and reception set up, flow management, replenishment techniques and aesthetically pleasing presentation.
  • Certification in safe alcohol service or TIPS preferred.
  • Experience in resolving customer issues/complaints as well as overall excellent customer service required.
  • Proficient in computer software including Microsoft Word and Excel.
  • Proven ability to effectively build and foster a team environment.
  • Ability to make decisions in a fast-paced environment.
  • Must be of legal age to service alcoholic beverages.
  • Ability to effectively communicate verbally and non-verbally with others.
  • Ability to work with all personality types even in adverse situations.
  • Ability to multi-task, prioritize, anticipate situations, and take quick action.
  • Demonstrated commitment to customer service.
  • Excellent problem solving/decision making skills.
  • Ability to work independently and proactively in a fast-paced environment.
  • Ability to work late nights and weekends.
Mental & Physical Requirements:
  • Ability to lift at 25 – 100 pounds.
  • While performing the duties of the job, the employee may be required to walk or stand for long periods of time.
  • Must be able to bend, climb, balance, reach, stoop, kneel, crouch or crawl without hindrance.
  • Maintains a professional appearance appropriate to position and as per Museum policy.
  • Ability to climb on step stool or ladder in order to complete elements of the job or facilitate maintenance issues.
  • Fine motor skills.
  • Must have valid driving license.
  • Experience with a database driven POS required.
  • Must possess valid food handler card or acquire within first 30 days of hiring.
  • Intermediate Microsoft Office skills.
  • Comfortable with public speaking and leading a small group.
  • Comfortable dealing with a wide array of guests and customer service situations.

 

This is a full-time exempt position eligibe for benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to hr@sdnhm.org.

NO PHONE CALLS, NO DROP INS, and NO RECRUITERS please.

The San Diego Natural History Museum is looking for a passionate mission supporting and natural history loving individual to lead the content development for exhibitions. Reporting to the Director of Experience Design, the Exhibit Developer plays a central role in creating new exhibitions by integrating concepts and stories with the physical space to create an experiential environment for learning.

MAJOR RESPONSIBILITIES
  • Supports the Director of Experience Design in strategic and vision activities in collaboration with Exhibit Project Coordinator.
  • Works with scientific experts and members of the creative team to generate concepts and ideas, articulate exhibit messages, shape storylines, and select objects for display.
  • Acts as an effective written and verbal science communicator by researching scientific subject matter or curatorial work and disseminating content into publicly accessible copy.  
  • Drives the exhibit development process utilizing a process of content drives design.
  • Communicates exhibition plans to Museum staff, Museum administration, collections, public programs and conservation staff, and volunteers.
  • Conducts in-person and virtual tours and presentations with staff, volunteers, donors and other stakeholders.
  • Collaborates with exhibit designers to realize environments from concept to production.
  • Conducts all primary and secondary research.
  • Writes label text, A/V media scripts, project briefs, and project proposal narratives.
  • Works with Vice President of Education and Engagement as needed for storyline development, effectiveness of visitor engagement, storytelling, and accessibility.
  • Guides and reviews the production of illustrations, models, interactives, and A/V media.
  • Selects objects and specimens for exhibitions in collaboration with curators.
  • Coordinates use of essential media (photo, video) by conducting research, engaging prospective partners and securing needed licensing agreements with stakeholders.  
  • Vets all final written and visual content (images, illustrations, etc.) with curators for accuracy.
  • Develops scope of work and fee schedule for exhibit development contracts (media developers, translation, and evaluation).
  • Works with the Director of Experience Design, Exhibits staff and Vice President of Education and Engagement to plan for future exhibitions in alignment with the Museum’s Strategy Roadmap.
  • Contributes to ongoing care and remediation of exhibitions by working with Director of Experience Design and Exhibits Project Coordinator to identify text and graphics that require updates. Acts as lead for re-writing, editing copy or identifying graphic replacements for existing exhibits.
  • Builds audience awareness by incorporating current informal learning theory and front-end, formative, and summative evaluation into exhibit development process.
  • Works collaboratively Education staff to determine opportunities for interactives and educational goals for Exhibits.
  • Works collaboratively with Marketing staff to provide copy and content for Marketing collateral, webpage, blogs and promotional materials.
  • Works with Institutional Advancement staff to contribute to grants and reports that support Exhibits Department activities.
  • Works with Exhibits Department on other duties as assigned.
REQUIREMENTS
  • College degree and two or more years of museum exhibit work experience; or four years of equivalent experience.
  • Demonstrated experience in scientific writing and/or communication.
  • Demonstrates creative initiative in exhibition development.
  • Strong written and verbal communication skills are essential.
  • Ability to conceptualize and analyze both existing and potential problems and solutions.
  • Bilingual (English/Spanish) desired
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

This is a full-time, non-exempt position. Some weekends and evenings are required.

This position has benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Please submit a resume with three references, cover letter, and one-page writing sample (600-words max.) that demonstrates science communication or describes a past experience in which you took a complicated subject and interpreted the content into public-friendly collateral. All materials should go to hr@sdnhm.org. No phone calls or drop–ins, please.

Review of resumes will begin on November 29, 2021.

Range: $20-$22 per hour (non-exempt) depending on applicable experience.

 

Applications are invited for two (2) paid undergraduate student positions in the Department of Herpetology at the San Diego Natural History Museum (The Nat). This immersive apprenticeship program provides students with Museum-based experience in amphibian and reptile biodiversity science centered around collections curation, specimen preparation, and digital image capture. 

Objectives & Duties:

Specific museum collection tasks to be taught will include an overview of biodiversity data and data flow, preparation of alcohol-preserved whole-body specimens, collection organization and maintenance, and photographic capture of individual specimens to be uploaded to public-facing websites. 

Specific curation tasks to be taught will include: collecting ethics and the purpose of collections; taxonomic nomenclature; collection organization; wet specimen preparation; collecting data including locality description and mapping systems; storage systems (jars, labels, fluid); collection maintenance and care; data tracking procedures and data entry into the SDNHM Herpetology Collection Database run on the software Specify; high resolution photographic imaging of individual wet specimens, adding photographic metadata, and photographic editing techniques in Adobe Lightroom; uploading bulk images to the Specify database and pushing the images to our collections portals, including the Amphibian and Reptile Atlas of Peninsular California. 

Examples of projects to be worked on as part of this program include: general collection maintenance and organization; pickling backlogged accession material; georeferencing individual species locality data; quality control of collecting data; photographing our entire holdings of individual species or counties, or species assemblages from islands in the Gulf of California, or various endangered species. 

Schedule: 

The apprenticeship program will involve up to 12 hours of work per week over a total period of 20 (twenty) weeks (January 2022 through May 2022). Compensation will be $16.00 per hour. 

Qualifications: 

To be considered for this position, applicants must be full-time students in the final two years of a life science undergraduate degree program (or equivalent). 

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Applicants should submit a cover letter/email, a succinct statement (250-500 words) detailing course work completed and scientific interests, and the names and contact information for two faculty references. Please submit materials to Bradford Hollingsworth (bhollingsworth@sdnhm.org) by December 15, 2021. 

Starting Date: As soon as January 15, 2022. 

The San Diego Natural History Museum is seeking enthusiastic and friendly part - time, as needed, Lead Banquet Bartender for special events. This position provides guests an unparalleled customer service experience. The ideal candidate will be comfortable managing bar staff, preparing and serving drinks, while continually maintaining a pleasant and professional demeanor.

Roles and responsibilities:
  • Follow appropriate procedures for serving alcohol. (T.I.P.S., L.E.A.D., ServSafe)
  • Supervises and address employee issues and general issues at the bar.
  • Prepare alcohol and non-alcohol beverages (including garnishes for mixed drinks) for patrons.
  • Interact with bar customers to take and serve beverage orders while ensuring all other bartenders are doing the same.
  • Check customer identification and confirm legal drinking age is met.
  • Strictly follows serving guidelines to all guests with attention to intoxicated customers; makes judgements regarding when to slow a guest down or cut them off.
  • Knowledge of the bar menu options to answer guest inquiries and requests in a courteous and polite manner.
  • Provide the highest-level of customer service to our guests (both internal and external) through active engagement and a friendly attitude.
  • Develop and maintain positive and productive working relationships with colleagues.
  • Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time.
  • Set-up and transport supplies to bar area(s).
  • Clean the bar, stock bar items, and maintain overall cleanliness at all times.
  • Wash bar glasses and any other bar equipment.
  • Handle money, operates the payment collection system, and accurately makes change.
  • Oversee and assist bar staff with any money handling concerns or issues with the payment system.
  • Count bank at end of shift, complete reports, resolve any discrepancies, drop off receipts, and secure bank.
  • Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.
  • Maintain a high-level of personal hygiene routine to represent a clean and professional environment.
  • Be flexible and assume other responsibilities and tasks as assigned.
  • Follow Museum and Department safety and security policies and procedures to ensure a clean, safe, and secure environment.
QUALIFICATIONS:
  • 2+ years of restaurant bartending experience and/or banquet bartending experience preferred.
  • 1+ year in bar supervisory experience or supervisory experience in a like-setting.
  • Flexible with scheduling of shifts and willing to work nights, weekends, and holidays
  • Strong math aptitude.
  • Comfortable dealing with a wide array of guests and customer service situations.
  • Must be T.I.P.S, L.E.A.D., ServSafe certified or willing to get in first (30) days of employment.
  • Must possess valid food handler card or willing to get in first (30) days of employment.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • If hired a (Live Scan) background check will be required.
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

Position pays $18/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.This is a part-time/as-needed position. 

Please send resume and cover letter to igarcia@sdnhm.orgNo phone calls or drop-ins please.

 

The Department of Paleontology at the San Diego Natural History Museum has an opening for paleontological field monitor. This position will be part-time temporary, as needed (0 – 29 hours per week). All work is funded through contracts.

The San Diego Natural History Museum is run and operated by the San Diego Society of Natural History, a private non-profit scientific organization incorporated in 1874. The Museum’s mission is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.

Within the Museum, the Department of PaleoServices specializes in paleontological resource management. Our focus is on the recognition, recovery, and preservation of the significant and unique paleontological resources that occur in the greater southern California region.

Major Responsibilities:
  • Field monitoring of active mass grading, trenching, and other excavation activities into potentially fossil-bearing sedimentary rocks (Cenozoic and upper Mesozoic marine and/or non-marine rock units) in the greater southern California region.
  • Field monitor will work in close proximity to heavy equipment and be expected to work safely, to collect unearthed fossils, and to record relevant stratigraphic and taphonomic data.
  • Field monitoring can include working at distant locations for a week at a time, with commensurate reimbursement of per diem and mileage.
  • Opportunities for field survey work and fossil preparation are also possible.
  • Scheduled work hours are typically between the hours of 7 am to 3 pm Monday through Friday; however, work may also occur at night or on weekends.
Qualifications:
  • A minimum of a B.S. in Geology or a related discipline with an emphasis in paleontology.
  • Experience in field paleontology and stratigraphy is preferred.
  • Must be able to lift at least 50 lbs
  • Have a valid Driver’s License and a clean driving record.
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

For general information about our paleontology mitigation program, please visit http://www.paleoservices.org

Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Please submit resumes and cover letter including salary expectations to hr@sdnhm.org. No phone calls or drop-ins, please.

Compensation: $20.09 to $25.00/hour depending on experience and qualifications.

The San Diego Natural History Museum is seeking a passionate, detail and customer-service oriented Reservations & Support Coordinator to oversee program reservations and support the activities of the Museum’s Education and Engagement division. Reporting to the Senior Manager of Education, the position is responsible for overseeing school, camp and public group/program reservations and registrations; managing invoices, scholarships and departmental purchasing; and providing additional logistical support for both the Education and Volunteer Departments.  


MAJOR RESPONSIBILITIES
 
Education Department  
  • Process sales and reservations for school group visits (in-Museum and outreach), public group visits, and public programs (such as summer camp). 
  • Provide program descriptions, make recommendations and respond to all inquiries efficiently while ensuring that confirmation materials and visit details are accurate. 
  • Update and manage school and group sales collateral with new information and pricing. 
  • Maintain group sales calendars and inform Museum staff members of visits that impact their department. 
  • Track and administer the Museum’s Access Fund for Title I schools and camp scholarships.  
    Send out Group Admissions reports, program calendar and
  • Docent itineraries to proper Museum staff members and volunteers to ensure adequate staffing levels and timing for school group visits and programs.  
  • Send programmatic evaluations or surveys to program participants; compile and prepare summarized survey response data for analysis. 
  • Register and track school and informal groups into distance learning programs; provide support for distance learning programs with education staff as needed.  
  • Manage group sales invoices and reimbursements. 
  • Utilize Intaact to conduct purchase requests for the Education and Volunteer Departments.  
  • Provide consistent and excellent customer service to guests, members, staff, and all other constituents by answering the
  • Museum’s Customer Service phone line and email. 
  • Process camp registration forms and attend check-in for the first day of week-long summer camps; provide participant rosters to Education Department staff. 
  • Provide staff break coverage or support supervisory needs of youth in camp programs. 
  • Familiarize with the operations of the Nature to You lending library, acting as a substitute as needed. 
  • Perform Education Department duties as assigned.  
 
Volunteer Department  
  • Assist Director of Volunteers with administrative support tasks. 
  • Utilize Volgistics to prepare and send outreach materials to volunteers including ongoing updates, program announcements, and DocuSign articles. 
  • Prepare invoices for external volunteer program partners. 
  • Coordinate use of meeting spaces and classrooms for both volunteer and programmatic use.
  • Run reports in Volgistics to codify time served by volunteer groups and individuals.  
 
QUALIFICATIONS: 
  • 2+ years of customer service experience 
    College degree or 2-3 years of related experience
  • Intermediate to advanced Microsoft Office skills 
  • Experience with a database-driven CRM and POS, Altru experience preferred 
  • Excellent oral and written communication skills 
  • Strong math aptitude 
  • Highly organized and detail oriented 
  • Professional demeanor, reliable, and hardworking 
  • Ability to learn processes, procedures, and information quickly 
  • Comfortable with public speaking and leading small groups 
  • Ability to provide excellent customer service to a diversity of stakeholders 
  • Excellent oral and written communication skills 
  • Bilingual in English/Spanish is a plus  
  • Must pass background check and Live Scan screening
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

This is a full-time, non-exempt position. Occasional weekend and evening work may be required. 

This position is eligible for benefits such as health insurance, vacation, 14 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.
 
Applicants should submit a resume and cover letter that highlights your relevant experience to Human Resources (igarcia@sdnhm.org). Review of resumes will begin on December 13, 2021. No phone calls or drop–ins, please. 
 
Pay rate: $18 per hour (non-exempt)

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills as part-time/as-needed Security Officers.  Security Officers are expected to uphold Museum rules and regulations by patrolling, observing, and reporting to the Facilities Supervisor and Senior Director of Operations. Security Officers are also expected to set the example for Museum safety and stellar customer service, and assist Museum guests, employees, and vendors during emergency situations.

Areas of responsibilities include:
  • Patrol, observe, and report to Facilities Supervisor and Senior Director of Operations.
  • Provide a high level of customer service and assistance to all Museum guests, staff, volunteers, and vendors.
  • Maintain a strong working knowledge of Museum policies and procedures, enforcing them with guests, staff, volunteers, and vendors as needed.
  • Document daily actions and situations in a Daily Log.
  • Respond to complaints and/or requests for assistance and evaluate appropriate course of action.
  • Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.)
  • Assist with building access and receiving/deliveries.
  • Perform other duties assigned by Facilities Supervisor and Senior Director of Operations.
Qualifications:
  • Previous security experience at a cultural institution is preferred
  • Excellent customer service skills with the ability to maintain a professional and calm demeanor in a challenging, dynamic environment with all types of guests, staff, volunteers, and vendors.
  • Strong communication skills with attention to detail.
  • Must be able stand for long periods of time, respond quickly and communicate verbally for the majority of each shift.
  • Ability to perform crowd control by providing clear guidance and direction
  • Current Guard Card certification through BSIS
  • Current CPR/AED/First Aid Certification
  • Proficient in Microsoft Word, Excel, Outlook, and Teams.
  • Bilingual preferred
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

This is a part-time/as-needed position. Friday availability is currently highly desired.

Position pays $16/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

Please send resume and cover letter to hr@sdnhm.org.  No phone calls or drop-ins please.

 

The San Diego Natural History Museum is seeking for a passionate mission supporting Special Event Staff. She/he will be responsible assisting with the load-in and load-out of events, assisting in the set-up and break-down of Museum events, assisting in ensuring the safety of the Museum, having a Museum presence. This position requires the coordination of on-site event activities, including working with vendors, clients and guests, while continually maintaining a pleasant and professional demeanor. Hours are determined on as-needed basis.

Roles and responsibilities:
Event Presence
  • Reviews work order and becomes familiar with purpose/type of event, timeline/agenda of the event, as well as diagrams for each location.
  • Communicates with on-site Event Coordinator, Event Manager, or Director of Events.
  • Assists with set-up and break-down of events.
  • Follows designated directions from on-site Event Coordinator, Event Manager, Director of Events, or Special Events lead.
  • Maintains museum presence while guests and vendors are inside the facility.
  • Provides post-event feedback to Event Coordinator, Event Manager, Director of Events, or Special Events lead.
  • Communicates with the Food and Beverage staff to ensure all contracted services are in place by the allotted time.
Museum Safety and Cleanliness
  • Assists to ensure that Fire, City, Police, Park, Facility, and Alcohol codes are being followed to ensure that Museum is operating within the law.
  • Be prepared to evacuate guests if necessary.
  • Works with Facilities staff at the end of the event to ensure that all exhibit areas/items are returned to regular for the Museum to open the next day.
  • Works with the Food and Beverage staff at the end of the event to ensure that all items are returned to its proper storage location.
Vendor Load-in and Load-out
  • Ensures that only appropriate vendors access loading areas.
  • Operates Sidewalk Lift and Freight Elevator for vendors if Building Operations staff is unavailable.
  • Follows wristband procedures as vendors arrive for load-in and when vendor crew returns for load-out.
  • Stops unauthorized vendors or Balboa Park guests from entering the Museum during load-in and load-out.
  • Ensures vendors are following facility guidelines.

Qualifications and Requirements:
  • Comfortable dealing with a wide array of guests, vendors, and customer service situations.
  • Must have reliable form of communication (phone, email)
  • Experience in a fast-paced, high-stress environment
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • If hired a (Live Scan) background check will be required.
  • Flexible with scheduling of shifts and willing to work nights, weekends, and holidays
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

Position pays $16/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.This is a part-time/as-needed position. 

Qualified applicants, please send your resume and cover letter to jsahagun@sdnhm.org. No phone calls or drop in visits.

The San Diego Natural History Museum is seeking for a passionate mission supporting Special Events Lead. She/he will be responsible for overseeing the load-in and load-out of events, assisting in the management of Special Events Staff and having a Museum presence. This position requires the coordination of on-site event activities, including working with vendors, clients and guests, while continually maintaining a pleasant and professional demeanor. Hours are determined on as-needed basis. 

Roles and responsibilities:
Event Presence
  • Reviews work order with Special Events Staff and becomes familiar with purpose/type of event, timeline/agenda of the event, as well as diagrams for each location.
  • Establishes contact with client as Museum contact person in addition to the Event Coordinator, Event Manager, or Director of Events.
  • Communicates with Event Coordinator, Event Manager, Director of Events and Senior Director of Operations to ensure all situations are being addressed.
  • Assists in the supervision of special events staff.
  • Creates a break schedule for special events staff and arranges for all breaks to be taken and covered.
  • Assists with the training of new special events staff.
  • Provides post-event feedback to Event Coordinator, Event Manager, or Director of Events.
  • Communicates with the Food and Beverage staff to ensure all contracted services are in place by the allotted time.
Museum Safety and Cleanliness
  • Assists to ensure that Fire, City, Police, Park, Facility, and Alcohol codes are being followed to ensure that Museum is operating within the law.
  • Ensures special events staff is present on all floors where there are guests.
  • Monitors the event set-up to ensure security measures are met (i.e. tables are not too close to wall).
  • Be prepared to evacuate guests if necessary.
  • Completes the Special Events Lead event check-list for ensuring that the Museum has been cleaned up and can be locked up by Food and Beverage staff and Building Operations staff after the event.
  • Works with Facilities staff at the end of the event to ensure that all exhibit areas/items are returned to regular for the Museum to open the next day.
  • Works with the Food and Beverage staff at the end of the event to ensure that all items are returned to its proper storage location.
Vendor Load-in and Load-out
  • Ensures that only appropriate vendors access loading areas.
  • Operates Sidewalk Lift and Freight Elevator for vendors if Building Operations staff is unavailable.
  • Oversees wristband procedures as vendors arrive for load-in and when vendor crew returns for load-out.
  • Stops unauthorized vendors or Balboa Park guests from entering the Museum during load-in and load-out.
  • Ensures vendors are following facility guidelines.

Qualifications and Requirements:
  • A minimum of 3 months or equivalent as SDNHM special events staff 
  • 1+ year in supervisory experience or supervisory experience in a like-setting
  • Comfortable dealing with a wide array of guests, vendors, and customer service situations.
  • Must be well-versed in the Museum, and the Museum Policies and Procedures
  • Must have reliable form of communication (phone, email)
  • Experience in a fast-paced, high-stress environment
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • If hired a (Live Scan) background check will be required.
  • Flexible with scheduling of shifts and willing to work nights, weekends, and holidays
  • In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.

Position pays $18/hour. Employees enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.This is a part-time/as-needed position. 

Qualified applicants, please send your resume and cover letter to igarcia@sdnhm.org. No phone calls or drop in visits.

The San Diego Natural History Museum is seeking enthusiastic and friendly part-time Visitor Services Associates (VSAs) to assist guests at our Admissions Desk, Giant Screen Theater, and as Museum and exhibit entries. VSAs provide Museum guests an unparalleled customer service experience in a fast-paced, educational, and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.


Areas of responsibilities include:
  • Provide consistent and excellent customer service to guests, members, staff, and all other constituents that may come into the Museum. 
  • Stationed at the Admission Desks providing assistance to guests in person, or over the phone with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, donations, selling programs and surveying guests. 
  • Stationed at the entrance of exhibitions monitoring capacity, checking tickets, and directing guests (if applicable). 
  • Stationed at the Museum’s giant-screen theater, assisting guests with seating, and theater equipment. Sanitizing theater seating between each film. 
  • Other general visitor services duties, including but not limited to: Describing Museum exhibitions with interest and accuracy; monitoring the cleanliness of exhibitions throughout the day; answering incoming phone calls professionally; and, keeping up-to-date on current promotions, programs, and procedures. 
  • Encourage guests to maintain COVID safety guidelines. 
Qualifications:
  • Friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors. 
  • Professional demeanor, reliable, punctual, and hardworking. 
  • A background in customer service, hospitality, or retail with experience in credit card/cash handling and CRM database and/or ticketing software knowledge is highly desirable.  
  • Familiarity with Balboa Park a plus.  
  • Must be able stand for long periods of time and communicate verbally for the majority of each shift.  
  • Ability to learn processes, procedures, and information quickly. 
  • Flexible schedule. 

In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 

Weekend and holiday availability is desired. The San Diego Natural History Museum is open Friday thru Tuesday, closed Wednesdays and Thursdays as well as Thanksgiving and Christmas Day.

This is a part-time, as needed position with limited hours. VSAs enjoy free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

The Position pays $16/hour.

Please send resume and cover letter to edowling@sdnhm.org. No phone calls or drop-ins please.